Thursday, May 1, 2008

McDonalds: Updated

I just had a call from a very nice customer service representative that basically said that the tea does cost more when with a meal then if I bought it alone.

What a cool system to charge people MORE for a product when included in a value meal then purchased alone.

Such is life :)

Tim

McDonald's: Have it whatever way the manager feels that day!

Today was like many others where I visit McDonald's at

11230 St. Augustine Rd, Jacksonville, FL 32257

Store #11738


I come in and get a breakfast meal and an iced tea. It wasn't long ago I was given a styrofoam cup instead of a plastic cup for a large tea. I asked about the plastic cup because I wanted the free RedBox movie token that comes with the plastic cup. But when I asked about swapping the styrofoam cup for the plastic cup, a manager told me that they would charge me more then the $1.00 for the "regular" cup (plastic). So, I decided to keep the styrofoam cup to save some 79 cents.
Since way back then, things have been fine and I double-check my receipt to see that the tea only costs $1.00 plus tax.
Today; however, was a day of new policies and prices. I have a picture of the cashier and of the manager to his left behind the counter. The gentleman charged me $1.79 for the drink saying that for breakfast meals, there is no way to charge just the $1.00 for the tea. I asked him to check with the manager and she explained the same thing.
So, besides being very abrupt to me, there was no explanation of why I have been coming and a different manager told me the tea should be a dollar, or if there was some policy change or something .... something besides "He has to pay $1.79!"
I asked for the district manager's name and number: Dave at 904-288-6750. I just left a message. I also called the 904-262-9901 customer comment line and I got a recording there even during normal business hours. Perhaps no one is accepting any comments at all lol!
What ever their price is whatever their price is. But why have advertisements saying tea is $1.00 AND have been charging me a dollar yet today the computer, as I was told, "doesn't allow it"?

Another question. Why is it a "Value Meal" when I have to pay 79 cents more then buying a tea separately?